Return Policy

At Joyful Wedding Shop we stand behind our products 100%. If you have received something that you’re not excited about, contact us within 7 days of receiving your order to discuss a refund.*

The credit that you receive on your refund will apply only to the purchase price; shipping and processing fees will not be refunded.

*You MUST contact us within 7 days of receiving your order to be eligible for a refund as no refunds will be given without prior approval.

What We Don’t Offer Returns On

Due to the nature of the following products we don’t offer refunds on any of the following*:

  • opened products
  • food or candy items
  • colored decorations such as pom poms, candles, etc…
  • custom ordered items that have been personalized specifically for you
  • Swimsuits and lingerie

*Sometimes accidents can happen. While we don’t normally offer refunds on the listed items, if your order has a damaged item, please contact us.

An Important Note:

Because many of products are made with a variety of processes, also handmade, colours can vary slightly from what you see in the online shop. Many computer monitors have various colour and saturation settings which can alter the hue of the photos and is unfortunately outside of our control. Rest assured that we strive to bring you products as exact to the shown hues as possible and that variations add depth and dimension to your wedding colour scheme, should they occur.

Return Process

All returns must first be authorized by our Customer Service Team. For all the information on how the refund process works, please contact customer service within 7 days of receiving your order. Our friendly team here can be contacted in the following ways:

  • Hours: 10:00 AM to 6:00 PM GMT
    Monday – Friday excluding holidays
  • Email: support@joyfulweddingshop.com
  • Live chat on our website

Not sure what to do with your item or what is happening with your return*? Email us support@joyfulweddingshop.com or live chat from 10:00 AM to 6:00 PM GMT
Monday – Friday excluding holidays.

* If you are inquiring about the state of a return please email or have ready your: invoice #, the name used on the order and the shipping address the order was sent to.

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